Warranty and Returns

Phason PRODUCT warranty replacement is done with kits that replace only the circuit board that is at fault. It is rare that a complete control needs to be returned and should only be done with approval from Phason.

Because the dealer is the first line of contact with the customer, the dealer is expected to troubleshoot and return the faulty PRODUCT. If the dealer is not set up for troubleshooting or needs assistance, Phason should be consulted.

Once troubleshooting is complete and the PRODUCT is deemed warrantable upon Phason inspection as per the limited warranty stated below, the dealer obtains a Return Material Authorization (RMA) number from Phason. Serial number of the PRODUCT and troubleshooting information are required to obtain an RMA. Return only the circuit board that was found to be at fault during troubleshooting.

If the customer requires an immediate replacement, the dealer will provide a replacement kit while the warranty evaluation is in process. Once evaluation is complete, the dealer will either receive a warranty replacement from Phason or, in the case of no warranty, the dealer will charge the customer for the replacement.

Once Phason receives the PRODUCT and determines it is covered under warranty, a replacement is issued and returned to the dealer.

If the PRODUCT is returned with no troubleshooting information and it passes all tests, it is subject to a testing fee and will be returned at dealer’s expense.

If the PRODUCT, upon inspection, is outside the terms of the limited warranty, no replacement will be issued. Instead, the dealer has the option to:

• Purchase a replacement;
• Pay for testing and have Phason discard the PRODUCT or return it at the dealer’s expense.

All other scenarios will be dealt with on a case-by-case basis.

At Phason, we stand behind our products and offer a 2-year warranty on most controls, accessories, and sensors. The following is an example of a typical warranty statement for a control.

Limited warranty statement

This warranty applies only to the Phason [ MODEL ]. If you need warranty service, return the product and original proof of purchase to your dealer.

Phason Inc. (Phason) warrants the [ MODEL ] subject to the following terms and conditions.

This warranty is valid only to the original purchaser of the product, for two years from the manufacturing date. The manufacturing date is stated in the first eight digits of the serial number in the form year-month-day.

Phason hereby warrants that should the product fail because of improper workmanship, Phason will repair the unit, effecting all necessary parts replacements without charge for either parts or labor.

Conditions

• Installation must be done according to our enclosed installation instructions.
• The product must not have been previously altered, modified, or repaired by anyone other than Phason.
• The product must not have been involved in an accident, misused, abused, or operated or installed contrary to the instructions in our user and/or installation manuals. Phason’s opinion about these items is final.
• The person requesting warranty service must be the original purchaser of the unit, and provide proof of purchase upon request.
• All transportation charges for products submitted for warranty must be paid by the purchaser.

Except to the extent prohibited by applicable law, no other warranties, whether expressed or implied, including warranties of merchantability and fitness for a particular purpose, shall apply to the product. Any implied warranties are excluded.

Phason is not liable for consequential damages caused by the [ MODEL ].

Phason does not assume or authorize any representatives, or other people, to assume any obligations or liabilities, other than those specifically stated in this warranty.

Phason reserves the right to improve or alter the [ MODEL ] without notice.